FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Orders are typically processed within 3–5 business days (print-on-demand production time), then shipped. Standard shipping takes an additional 5–10 business days within the US.

Do you ship internationally?
Yes! International shipping is available. Delivery times vary by destination, typically 10–20 business days.

Can I track my order?
Yes. Once your order ships, you'll receive a tracking number via email.

Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. After that, production has begun and changes may not be possible. Email us at support@basicco.com immediately.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery on unworn, unwashed items in original condition. See our full Return Policy for details.

Do you offer exchanges?
We don't offer direct exchanges at this time. Return your item and place a new order for the correct size or style.

Sizing & Fit

How do your items fit?
Our tees and hoodies are designed with an oversized, relaxed fit. We recommend sizing down if you prefer a more fitted look. Size guides are available on each product page.

What materials do you use?
We use premium heavyweight cotton and cotton-blend fabrics designed for comfort, durability, and a quality feel.

Products

Are your products made ethically?
Yes. We partner with print-on-demand suppliers who maintain ethical manufacturing standards.

Will sold-out items be restocked?
Most items are made to order, so availability is generally consistent. Follow us on Instagram for product updates.